Frequently Asked Questions

UK orders typically arrive within 2-4 business days. All orders include free tracked and insured shipping. You'll receive a tracking link by email once your order ships.

Once your order ships, you'll receive an email with a tracking number. Click the link to see your delivery status.

Please contact us immediately. We'll do our best to help, but once an order is shipped, you'll need to wait for delivery and then return it.

Yes, we ship internationally. Shipping rates are calculated at checkout based on your location. Any customs duties or import taxes are your responsibility.

Preorders let you reserve upcoming products before they're released. Depending on the product, we may accept either a deposit or full payment at the time of order. For deposits, we'll securely save your payment method (with your consent) to charge the remaining balance when the item ships.

We ship preorders once stock arrives. Release dates are estimates provided by manufacturers and may change.

Yes, you can cancel a preorder at any time before release for a full refund of any payment taken. For deposit preorders, release is the point when the remaining balance is charged; for full-payment preorders, it's when we begin dispatch. Once shipped, our standard 14-day return policy applies - items must be returned unopened and in original condition.

In stock items ship immediately. For UK orders, preorders and backorders ship individually as they become available. For international orders, we wait until everything has arrived before sending one combined shipment.

For UK orders, preorder items ship individually as they become available. For international orders, all preorder items ship together once everything has arrived. If you're ordering internationally and want items shipped separately, please place separate orders.

A backorder is for items that are temporarily out of stock but expected to return. Unlike preorders (for unreleased items), backorders are for existing products awaiting restock.

Yes, you can cancel a backorder at any time before it ships for a full refund. Please email us with your order number.

We accept Visa, Mastercard, American Express, Maestro, and PayPal.

Yes, all payments are processed securely through Stripe. We never store your raw card details - when you choose to save your payment method (for example, for preorder deposits), Stripe securely stores a tokenized reference that allows us to process future payments.

You can return items within 14 days of delivery, provided they are unopened, unused, and in their original sealed condition and packaging. Opened or unsealed items are not eligible for change-of-mind returns. Return shipping is your responsibility. Please contact us for return authorisation before sending anything back. See our Shipping & Returns page for full details.

We process refunds within 14 days of receiving your return. Please allow 3-5 additional business days for your bank to process.

Please take photos and contact us as soon as possible, ideally within 48 hours of delivery. You're entitled to a full refund or replacement within 30 days. We cover return shipping for faulty or damaged items.

Yes, 100%. We source from reputable manufacturers and distributors. No bootlegs, no knockoffs.

No, all our products are brand new and sealed unless explicitly stated otherwise.

We understand box condition matters. Every order is carefully packed to protect your collectibles. If you have specific packaging requests, add a note at checkout and we'll do our best to accommodate them.

We take great care with every order. Items are securely packaged to prevent damage during transit. For carded figures and delicate collectibles, we use additional protective materials. We're collectors too - we know how disappointing it is to receive a damaged item!

You can checkout as a guest, but creating an account lets you track orders, save addresses, and checkout faster.

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